We are committed to providing our players with a fair and enjoyable gaming experience. To support this goal, we have created a comprehensive set of Terms and Conditions that govern your platform use.
These terms include vital information about your rights and responsibilities as a player, as well as details regarding our services, promotions, deposits, and withdrawals. Familiarizing yourself with these Terms and Conditions is essential for navigating our casino and making the most of your gaming journey.
At Lucky Block Casino, we value your trust and aim to foster a secure environment where you can enjoy your favorite games with confidence. We strongly encourage you to review our Terms and Conditions carefully, as they form the foundation of our relationship with you. By adhering to these terms, you help create a positive gaming community that benefits everyone.
User Rights, Responsibilities, and Restrictions
When using the Website and Service, you agree to the following:
- Age Verification: You confirm that you are at least 18 years old or of legal age for gambling in your jurisdiction.
- Legal Capacity: You declare that you have the legal capacity to enter into agreements.
- Residency: You must reside in a jurisdiction where online gambling is permitted and are responsible for ensuring the legality of your use of the Service.
- Prohibition of VPN Use: You may not use VPNs or similar services to mask your actual location.
- Payment Integrity: You are responsible for making all payments in good faith and must not attempt to reverse any payments.
- Financial Responsibility: You acknowledge the risk of losing funds when placing bets and accept full responsibility for any losses.
- Personal Use Only: You must use the Service for personal purposes and not on behalf of others.
- No Market Manipulation: You agree not to manipulate the Service or disrupt its integrity.
You must not use the Service if:
- You are under 18 years old or legally unable to enter agreements.
- You attempt to collect information about other users or disrupt their experience.
- You engage in any illegal activities.
Your account cannot be sold or transferred, and fund transfers between accounts are not allowed. We reserve the right to terminate your account if you violate these terms.
User’s obligations when using the service
When using our service, you agree that we can refuse registration without explanation. You need to fill out the registration form and undergo verification by providing the necessary documents. It is important to keep your contact information up to date, as incorrect information may result in account blocking.
Only one account is allowed and password protection is your responsibility. We may terminate an account if we breach terms and conditions or suspect fraud. In the event of erroneous transactions, funds will be debited. If you lose control of the game, you can request self-exclusion, and to close your account, send a request from your registered address.
Depositing and withdrawing funds: basic terms and conditions
When making deposits to your game account, you must only use payment methods registered in your name. All deposits may be converted at the rate set by the payment processor and you are responsible for any fees that may apply. Casino is not a financial institution and uses third-party processors to process payments, so the crediting of funds is subject to your bank’s approval.
You agree to pay all fees associated with the use of the service and may not cancel payments. The gambling account is not protected by bank insurance systems and you should be aware of the legality of gambling in your jurisdiction.
When making a withdrawal, you may only withdraw cleared funds. If your deposit has not been wagered at least once, a withdrawal fee may apply. We may request documents to verify your identity before processing payouts.
Notifications and messages at Lucky Block
All messages you have to send to the casino should be done through the support form on the site. We will also send notices to you by posting them on the site or sending them to your registered email address.
Communications must be in English and sent from your registered email address. We may contact you periodically by email to provide you with information about rates and special offers from Luckyblock. You agree to receive such communications when you register, but you may opt-out at any time by contacting support.
It is important to note that we are not responsible for disruptions or delays in service due to force majeure such as natural disasters or actions of the authorities. In such cases, we reserve the right to suspend or cancel services without any repercussions to ourselves.
User and Company Liability
Lucky Block Casino will not be liable for any loss or damage you may suffer due to our failure to fulfill our obligations, except where it is due to our negligence resulting in death or personal injury. In such cases, no liability will arise if the failure to perform is caused by your fault, the acts of third parties, or unforeseeable circumstances that could not have been prevented.
In addition, if we are liable for an event, the total compensation will not exceed the value of your bets or €500, whichever is less. We strongly recommend that you check the compatibility of the service with your equipment and take measures to protect yourself against malware, including the installation of anti-virus software.
Fighting fraud at Lucky Block
We strictly suppress any attempts of fraud and deception by customers. In case of suspected dishonest actions, we may suspend payments and claim all fraud-related damages, including direct and indirect losses.
If we find that a player has manipulated the services or attempted to defraud us or other players, this will be treated as fraud. Such actions include but are not limited to, the use of personal data, payment manipulation, money laundering, and misuse of promotional offers.
We reserve the right to confiscate funds in the event of fraudulent activity. All winnings obtained using dishonest schemes will be withheld. Fraudulent schemes include, for example, delaying game rounds or using bugs in the software.
User Behavior and Security at Lucky Block
For your safety and the protection of all customers, posting any illegal or inappropriate content on our service is strictly prohibited. If we determine that you are engaging in such behavior, your account may be immediately banned without notice and legal action may be taken.
Prohibited behavior includes:
- Promoting false or illegal information.
- Engaging in criminal activity or spreading viruses.
- Harming minors.
- Distributing offensive or threatening content.
- Transmitting material that violates intellectual property.
- Using programs to interfere with the service.
This list is not exhaustive and is subject to change. We reserve the right to take appropriate action, including removing content and blocking accounts.
Our service may also contain links to third-party websites that we do not control. We do not control their content and recommend exercising caution when visiting these sites. Always take the time to review their privacy policies and terms of use before interacting with any external websites to protect your safety and security.
Luckyblock’s Complaints Procedure
If you have any inquiries or issues regarding the platform’s terms and conditions, please reach out to customer service using your registered email.
Should you be dissatisfied with a betting outcome, we ask that you provide specific details about your complaint. We aim to respond within a few days, but we guarantee a reply within 28 days. Please note that disputes must be submitted within three days of the decision; claims submitted after this period will not be considered.
In the case of a dispute, our customer service team will work to find a resolution. If they are unable to do so, the issue will be escalated to management. If all efforts to resolve the dispute are unsuccessful, you have the right to file a complaint with our licensing authority, Gaming Services Provider NV.
Conclusion
While analyzing the key aspects of using the Luckyblock service, it became evident that adherence to the terms and conditions is mandatory to ensure a safe and fair gaming experience. These terms and conditions cover important topics such as user liability, deposit and withdrawal procedures, anti-fraud and unacceptable behavior, and the complaint process.
Players are advised to carefully read the rules presented, as well as read the site’s terms of use in full to avoid misunderstandings and ensure compliance. Understanding and complying with these terms and conditions not only protects the rights of players but also promotes a trusting atmosphere on the platform. Ultimately, transparency and accountability are important to maintain quality service and customer satisfaction.